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General Terms and Conditions (GTC)

of AUREVO Trip Support GmbH

Version: September 2026

1 Scope of Application

(1) These General Terms and Conditions shall apply to all current and future business relationships between AUREVO Trip Support GmbH, hereinafter referred to as “AUREVO”, and its clients in connection with the provision of trip support, flight operations support and other aviation-related services.

(2) These GTC shall apply exclusively to entrepreneurs within the meaning of Section 14 of the German Civil Code (Bürgerliches Gesetzbuch – BGB), legal entities under public law and special funds under public law.

(3) Any deviating, conflicting or supplementary terms and conditions of the Client shall only become part of the contractual relationship if AUREVO has expressly agreed to their application in text form.

(4) Individual agreements, quotations and expressly agreed Service Agreements shall take precedence over these GTC.

2 Conclusion of Contract and Placement of Orders

(1) A contract shall be concluded upon AUREVO’s acceptance of an order. Acceptance may be effected, in particular, by confirmation of the order in text form or by commencement of the performance of the requested services.

(2) Orders may be placed by email or through other communication channels agreed between the parties.

(3) The Client shall provide all information and documentation required for the performance of the order completely, accurately and in a timely manner. Any changes, in particular relating to flight times, routing, aircraft, aircraft registration, crew, passengers or mission purpose, shall be communicated to AUREVO without undue delay.

(4) The GTC incorporated at the time the contract is concluded shall generally apply to the respective order. Amendments to these GTC shall apply to future orders.

3 Services

(1) The nature and scope of the services to be provided by AUREVO shall be determined by the respective order, quotation, Service Agreement and/or service description applicable at the time the order is placed.

(2) AUREVO provides and/or coordinates services including, in particular:

* Overflight and Landing Permits

* Slots and PPR

* Ground Handling

* Fuel Arrangements

* Flight Planning and Dispatch Support

* NOTAM and Weather Information

* Airport Feasibility

* Crew and Passenger Logistics

* Hotel and Ground Transportation

* Ramp Supervision

* other agreed Trip Support services.

(3) Orders must be placed with reasonable advance notice. AUREVO may reject orders where the required regulatory, governmental or operational lead times cannot be met.

(4) Where the performance of a service depends upon governmental authorities, airport operators, slot coordinators, ground handlers, fuel providers or other third parties, AUREVO shall, unless expressly agreed otherwise, be responsible for the professional application, arrangement or coordination of the respective service, but shall not guarantee the granting of any approval or the achievement of a specific result.

In particular, AUREVO does not guarantee the granting, availability or continued validity of permits, slots, PPRs, parking positions, fuel confirmations or other services requiring confirmation or approval by third parties.

4 Prices and Third-Party Services

(1) AUREVO’s remuneration shall be based on the respective quotation, individual agreement or price list applicable at the time the order is placed.

(2) Where AUREVO arranges, procures or coordinates third-party services, costs may be incurred in addition to AUREVO’s service fees, including, in particular, handling, fuel, airport, permit, navigation, parking, hotel, transportation, catering and other third-party charges.

(3) Third-party costs may be invoiced directly by the respective third-party provider or, where agreed, through AUREVO.

(4) Third-party services may additionally be subject to the respective provider’s terms and conditions, payment terms, cancellation policies and no-show provisions.

(5) Amendments to or cancellation of an order after performance has commenced shall not affect AUREVO’s entitlement to remuneration for services already performed. Any non-refundable third-party costs shall be borne by the Client.

5 Payment Terms

(1) AUREVO invoices shall become due upon receipt and, unless expressly agreed otherwise, shall be paid in full and without deduction within 10 business days from the invoice date.

(2) As a general rule, the party placing the order with AUREVO shall be liable for payment. Where the Client demonstrably acts in the name of and with authority to represent a third party, the statutory rules governing representation shall apply.

(3) AUREVO shall be entitled to require advance payment or appropriate security, in particular in the case of new clients, short-notice operations, increased credit risk or substantial third-party costs.

(4) In the event of late payment, the statutory default interest shall apply. In transactions between businesses, the default interest rate pursuant to Section 288 BGB is generally nine percentage points above the applicable base interest rate.

(5) In the event of due and unpaid amounts, AUREVO may reject further orders or make their acceptance subject to advance payment.

(6) The Client may only set off claims that are undisputed or have been finally determined by a court of law. Statutory rights of retention shall remain unaffected.

6 Complaints

Any complaints regarding services provided by AUREVO shall be submitted in text form without undue delay after the Client becomes aware of the grounds for complaint, in order to allow AUREVO to investigate the matter promptly and, where appropriate, take remedial action.

Statutory claims and limitation periods shall remain unaffected.

7 Liability

(1) AUREVO shall have unlimited liability for damages caused intentionally or through gross negligence by AUREVO, its legal representatives or vicarious agents.

(2) In the event of a slightly negligent breach of a material contractual obligation, AUREVO’s liability shall be limited to the foreseeable damage typical for the contract at the time the contract was concluded. Material contractual obligations are obligations whose performance is essential for the proper execution of the contract and on whose fulfilment the Client may regularly rely.

(3) The limitations of liability shall not apply to damages resulting from injury to life, body or health or in cases of mandatory statutory liability.

(4) Where AUREVO merely arranges or coordinates services provided by independent third parties and the respective third party does not qualify as AUREVO’s vicarious agent, AUREVO shall not be liable for the independent fault or misconduct of such third party. AUREVO’s liability for its own fault in selection, information or coordination shall remain unaffected.

(5) In particular, AUREVO shall not be liable for decisions, refusals, delays, changes or other actions beyond AUREVO’s responsibility made by governmental authorities, air navigation service providers, airport operators, slot coordinators or other independent entities.

8 Force Majeure and Extraordinary Events

AUREVO shall not be liable for delays or impediments to performance to the extent caused by events beyond AUREVO’s reasonable control, including, without limitation, war, armed conflict, terrorism, civil or political unrest, sanctions, airspace closures, governmental measures, strikes, natural events, severe weather conditions, airport closures, ATC restrictions or material failures of communications or IT systems.

In such circumstances, AUREVO shall, to the extent reasonably possible, endeavour to inform the Client and assist in coordinating suitable operational alternatives.

9 Data Protection and Confidentiality

(1) AUREVO shall process personal data in accordance with applicable data protection laws, in particular the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (Bundesdatenschutzgesetz – BDSG).

(2) Where necessary for the performance of an order, required data may be transferred to competent authorities and participating service providers, including, in particular, ground handlers, fuel providers, hotels, transportation providers and other service partners. Where data is transferred to third countries, the applicable data protection requirements shall be observed.

(3) AUREVO shall treat all non-public business and operational information relating to the Client as confidential. This shall include, in particular, flight movements, routing information, aircraft data, crew and passenger information, and commercial information.

10 Compliance

AUREVO shall not be obliged to provide any service where its performance would violate applicable laws, governmental requirements, sanctions, embargoes or other binding regulatory requirements.

AUREVO shall be entitled to reject, suspend or terminate an order where reasonable legal, regulatory or compliance concerns exist.

11 Governing Law and Jurisdiction

(1) All legal relationships between AUREVO and the Client shall be governed exclusively by the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

(2) Where the Client is a merchant (Kaufmann), a legal entity under public law or a special fund under public law, the registered office of AUREVO shall, to the extent permitted by law, be the exclusive place of jurisdiction for all disputes arising out of or in connection with the business relationship.

(3) AUREVO shall nevertheless remain entitled to bring proceedings against the Client at the Client’s general place of jurisdiction.